v.12.02.2025
Before you begin using our platform and services, it’s important to understand the terms and conditions that apply. These terms form a legally binding agreement between you (referred to as "you" or "your") and NeuroNet Ventures s.r.o. (referred to as "TXG", "we", "our", "platform", or "us").
By signing up for a TXG account, accessing our platform, or utilizing any TXG services, you acknowledge that you have read, understood, and agreed to be bound by these terms. This agreement also includes any additional terms and policies referenced herein. It is your responsibility to review these terms periodically, as they may be updated or amended from time to time.
If you do not agree with any part of these terms, please refrain from creating an account, accessing our platform, or using our services. Your continued use of TXG services signifies your acceptance and compliance with these terms and any changes made to them.
Investing in Digital Assets carries inherent risks due to their highly volatile nature, potentially leading to significant financial losses. It is essential to carefully assess whether engaging in such activities aligns with your financial circumstances.
Our Risk Advisory document, which undergoes periodic updates, provides comprehensive information on the potential risks associated with TXG Services. It is crucial to thoroughly review this document, although it may not encompass all possible risks or their implications for your specific situation. A thorough understanding of these risks is imperative before utilizing TXG Services.
We do not act as your broker, intermediary, agent, or advisor, nor do we assume any fiduciary responsibilities towards you regarding any transactions or activities conducted using TXG Services. We do not provide investment advice, and our communications should not be interpreted as such.
It is your responsibility to evaluate whether any investment, strategy, or related transaction aligns with your personal investment objectives, financial situation, and risk tolerance. You bear full responsibility for any losses or liabilities resulting from your decisions. We do not endorse the purchase, sale, or holding of any Digital Asset.
Before making any investment decisions, it is advisable to conduct thorough research and consult with a financial advisor. We are not liable for any losses incurred from decisions made based on information we provide.
By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, you may not access or use the Service.
As used in these Terms, TXG refers to NeuroNet Ventures s.r.o., a company registered in Czech Republic under company number 21033030.
TXG is a licensed Virtual Asset Service Provider and is supervised by Ministry of Industry and Trade and its supervisory bodies, officially recognized by the law.
TXG provides an online platform that allows buyers ("Buyers") and sellers ("Sellers") to buy, sell, and exchange cryptocurrencies through third-party service providers.
The services offered by TXG enable all customers ("Members") to:
Depending on your country of residence, some functions of the platform may not be available to you. It is your responsibility to ensure you comply with the rules and regulations of your country of residence or the country from which you access the Site and Services.
By agreeing to and complying with these Terms and Conditions, TXG grants you the personal, non-exclusive, non-transferable, non-sublicensable, and limited right to access and use the Site and Services.
To qualify for registering a TXG Account and utilizing TXG Services, you must meet the following conditions:
We retain the right to alter our eligibility requirements at any time, based solely on our discretion. Although we strive to provide advance notice for such modifications, there may be occasions where immediate changes are necessary without prior warning. These situations may include, but are not limited to:
For detailed information about TXG, please visit our website. If you have any inquiries, suggestions, or complaints, you can reach our Customer Support team through your client profile page or via the contact information provided at the bottom of our website, or reach out directly via email at support@txg.com. Specific notices may require distinct contact details, which will be provided in relevant sections of these Terms. Please note that the general contact address may not be monitored for all types of notices.
We will use the contact information you provide to stay in touch with you. This may include emails, SMS, or phone calls. It's crucial to keep your contact details accurate and up to date. If there are any changes to your contact information, please inform us immediately. Failure to do so may result in you missing important updates, notices, or other critical information from us.
After successfully creating a TXG Account, you gain access to a variety of TXG Services. Your use of these services is governed by these Terms as well as additional Product Terms specific to each service. Each TXG Service may have unique conditions, guidelines, and requirements that you must adhere to. It's essential to review these Product Terms carefully to understand how to properly use each service and any specific obligations you may have.
You acknowledge and agree that certain TXG Services are facilitated by third-party providers. These third-party entities are responsible for delivering specific functionalities or components of the TXG Services. While we carefully select and partner with reputable third parties, we do not have direct control over their operations. Therefore, your use of services provided by third-party providers is subject to their terms and conditions, and TXG is not liable for any issues arising from third-party services. It’s important to familiarize yourself with the terms and policies of these third-party providers to ensure a seamless experience.
You agree to pay all applicable fees related to your use of TXG Services. These fees are customized for each service and transaction, and are displayed on the client dashboard once you have successfully registered and passed verification. Additionally, specific fees may be communicated to you through relevant Product Terms.
You grant us permission to withdraw all applicable fees, commissions, interest, charges, and other amounts due from your TXG Account as specified in the fee details displayed on your client dashboard. If you owe an amount in a particular Digital Asset and do not have enough of that asset in your account, we reserve the right to convert and withdraw the necessary amount from another Digital Asset you hold. This conversion will be carried out at the prevailing rate on our Platform or another commercially reasonable rate we choose. Should your account lack sufficient Digital Assets, any outstanding amounts will become an immediate debt to us, payable in a form we reasonably determine.
We retain the right to revise our fee structure from time to time. Any changes to the fees will be implemented following the procedures outlined in clause 13.3 of these Terms.
All calculations conducted by TXG regarding the TXG Services are considered definitive and binding, except in cases of obvious error. These calculations are carried out based on the specific methodologies applicable to each TXG Service, executed with our best judgment and integrity.
To access TXG Services and utilize our Platform, you must create and maintain an active TXG Account. This account can be for individual users or for corporate entities, organizations, or other legal entities. The approval and provisioning of all TXG Accounts are at our sole discretion. We reserve the right to decline any account application without providing a reason and to limit the number of accounts you may hold.
By creating a TXG Account, you agree to the following:
To open a TXG Account and use our services, you must comply with our identity verification procedures. This involves providing accurate and complete information about yourself and, if applicable, your Authorized Users. You must update this information promptly if any changes occur. To use TXG Services, you must comply with our regulatory and legal requirements. This involves providing necessary information for identity verification and compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations. This process includes submitting personal data as outlined in our Privacy Policy. Your account will remain inactive until we complete this verification process to our satisfaction. You consent to us carrying out necessary checks, either directly or through third parties, to verify your identity and prevent financial crimes. This may involve sharing your personal data with verification agencies, who will process these inquiries on our behalf. For more information, please refer to our Privacy Policy.
We may require enhanced due diligence procedures, including additional information about you or your business, further documentation, or in-person meetings with TXG representatives. This is particularly applicable for clients in certain jurisdictions or as required by our policies.
We retain your personal data to facilitate continued use of TXG Services and comply with legal requirements, such as tax, accounting, and anti-money laundering laws. Our Privacy Policy provides more information on how we collect and use your personal data.
At our discretion, you may create and access sub-accounts within your TXG Account. Each sub-account must be associated with a single individual or corporate entity and comply with our identity verification requirements.
TXG reserves the right to request additional information and documentation from you at any time. This is necessary to comply with applicable laws, identity verification requirements, and to prevent financial crimes such as money laundering, terrorist financing, and fraud. You agree to provide any requested information, including personal details and documents related to the nature of your transactions. We will retain this information for the duration of your TXG Account's active period, or as long as required by applicable laws.
Providing the requested information may impact your access to your TXG Account and the transaction limits applicable to your use of TXG Services. Our compliance and payments team will review the submitted documents. If everything is in order, any restrictions on your account will be lifted, allowing you to continue using our services without interruption. If there is a reasonable suspicion that the information provided is inaccurate, false, outdated, or incomplete, we may request corrections or additional information to ensure accuracy.
You are required to comply with any information requests promptly. If you fail to provide the requested information or do not comply in a timely manner, TXG reserves the right to suspend or terminate your access to your TXG Account and related services without prior notice. This action may be taken immediately to ensure compliance with legal and regulatory requirements and to protect the integrity of our platform.
You can access your transaction history through your personal dashboard. It is crucial that you regularly review your account activity and report any errors or discrepancies within thirty (30) calendar days of the history being made available to you.
We hold the right to amend any inaccuracies in your transaction history at any time. This may involve nullifying, canceling, or adjusting transactions that are affected by a significant error, or altering the transaction details to what we reasonably determine to be accurate and fair.
You understand and agree that if you engage in transactions with improper intent, or if a significant error is detected, TXG is empowered to:
Should TXG nullify a transaction under these provisions, any digital asset transfers linked to that transaction will be reversed as if the transaction never occurred. If TXG adjusts a transaction, the revised details will be communicated to you through an agreed channel, and the necessary digital asset transfers will be executed to reflect the updated transaction terms.
You agree that you are solely responsible for your interactions with third parties that may be related to or dependent on any transactions that TXG may cancel or amend under these terms.
We may need to share information regarding your TXG account and transaction history with third-party providers as required by these terms or applicable law. You agree that we are authorized to disclose such information. For more details on how we handle your personal data, please refer to our Privacy Policy.
You shall be liable for any instructions provided to the platform. We disclaim any responsibility for inaccuracies or errors in the commands and instructions you submit. We do not actively monitor your instructions and therefore will not reject instructions on the basis of potential errors. However, if we detect suspicious activities that suggest invalid instructions, we reserve the right to reject and investigate such instructions further. Once instructions are submitted, they cannot be withdrawn. It is your responsibility to ensure the validity and accuracy of your instructions. We reserve the right to record all your instructions.
By submitting instructions on your TXG accounts, you authorize us to execute transactions, including buy/sell orders and other services provided by TXG, on your behalf. Your instructions permit us to debit or credit your account and settle transactions through third-party providers or any integral features of TXG. We reserve the right to adjust the balance of your digital assets or fiat currencies as per your instructions. If your balance is insufficient to cover the fees associated with your instructions, we reserve the right to refuse the transaction and inform you of the reason for the rejection. We also reserve the right to reject your instructions if your balance is insufficient to conduct the operations.
You acknowledge that your instructions may be transmitted through internet service providers and third-party providers, such as email or database service providers. Consequently, we do not guarantee that your instructions will be free from unauthorized access, and you assume this risk.
Subject to these Terms and provided that you have a sufficient balance in your TXG account, and your digital assets or fiat funds are not on hold, you may instruct us to transfer these funds to an external wallet address or bank account by submitting a request through your dashboard.
Upon receiving your request, TXG will:
We reserve the right to decline processing any transaction if we identify any risks associated with it, including but not limited to compliance with Anti-Money Laundering (AML) regulations or terrorism financing rules.
TXG does not guarantee the successful execution of any instructed and submitted transactions, nor does it guarantee that such transactions will be executed within a specific timeframe. We disclaim any liability for any delays or failures in the execution of transactions.
You are solely responsible for all transactions submitted from your account. It is your responsibility to ensure that your account is secured with multiple levels of security measures for authorization and transaction approval. We do not accept any liability for transactions that are not authorized by you. While we may assist in investigating unauthorized transactions, we do not assume responsibility for them. It is crucial that you take appropriate steps to protect your account from unauthorized access and ensure the integrity of your account credentials.
Your transaction information may be shared with third-party providers to ensure compliance with Anti-Money Laundering (AML) regulations and to adhere to our compliance processes. We may share your transaction and personal data with third parties, including but not limited to liquidity providers, fiat partners, and external compliance forces. This sharing of information is necessary to facilitate the provision of services, maintain the integrity of our platform, and comply with legal and regulatory requirements.
TXG provides services and access to the digital assets displayed on your dashboard. The availability of these digital assets may change over time, with certain assets being removed and new ones introduced. We reserve the right to remove cryptocurrencies from the platform if they do not comply with our compliance guidelines or pose a threat to customers or regulatory bodies. Any such removal will be communicated to you via email. We are not responsible for digital assets not listed on our website. If you send an unsupported digital asset to your account, it will be considered lost, and we may be unable to assist in recovering these funds. If recovery is possible, an additional fee may be charged for this service.
From time to time, we may support digital assets that are backed by or pegged to another asset, such as fiat currency, commodities (e.g., silver or gold), or other digital assets (“Asset-Backed Digital Assets”). By engaging in transactions involving Asset-Backed Digital Assets, you acknowledge and agree that:
We reserve the right to change, suspend, or discontinue any services related to Asset-Backed Digital Assets at our sole discretion. We make no representations regarding the stability or value of any Asset-Backed Digital Asset, nor the amount or quality of reserves or collateral held by issuers or third parties in relation to such assets.
You are responsible for ensuring that your hardware devices are free from viruses, malware, or any inappropriate material that could jeopardize the security of your account. We disclaim any liability for losses incurred due to your failure to protect your hardware devices. It is imperative that you maintain the integrity and security of your devices to prevent unauthorized access to your account.
You and all authorized users of the account must take proactive measures to safeguard personal information used for authorization on the TXG platform. This includes:
You must ensure that your email and password are stored securely and promptly inform us if you suspect any unauthorized access to your account.
Regularly review your account activity and transaction history through your user dashboard. If you notice any unusual activity or transactions that you did not authorize, you must notify us immediately.
If you suspect a security breach, you must:
We reserve the right to request any documents deemed necessary for identifying the security breach and implementing measures to mitigate further potential threats, and you agree to promptly provide such documents. Additionally, you consent to our sharing of this information with any third parties that may be required to investigate the breach.
We reserve the right to amend these terms and conditions at any time during your use of the TXG platform and its services. Any such changes will be communicated to you via email and will be visible on your personal dashboard. We endeavor to notify you of updates prior to their implementation; however, due to the dynamic nature of the industry, it may be necessary to make rapid updates, limiting our ability to provide timely notice. These changes may include but are not limited to:
You will be informed of changes to the terms and conditions via email and/or additional communication channels. If you do not agree to the changes, you have the right to close your TXG Account in accordance with clause 14.1 of these Terms. Continued access to or use of TXG Services will constitute acceptance of the updated Terms.
We may periodically revise our pricing structure. Such changes will be communicated to you via email. If you do not wish to accept the changes, you are free to close your TXG Account in accordance with clause 14.1 of these Terms. Continued access to or use of TXG Services will be deemed acceptance of the updated Terms.
You have the right to close your TXG account at any time by following the account closure instructions provided on your personal dashboard. There is no fee for closing your account; however, you are responsible for settling any outstanding fees or debts owed to us. By requesting account closure, you authorize us to cancel any open transactions and deduct any outstanding debts from your account balance.
In certain situations, account closure may not be permitted, including but not limited to:
Upon closing your TXG account, you have the right to withdraw all remaining funds to an external account. If you do not withdraw your funds within 30 days from the account closure date, your account will be deemed dormant.
If you do not respond within 30 days as stipulated in clause 14.2, we may take the following actions:
You acknowledge that we are under no obligation to pay any rewards, incentives, or interest that might otherwise have been agreed, to your dormant account concerning the digital assets credited to it.
We retain the right to discontinue, either temporarily or permanently, any or all services or features provided by TXG at our sole discretion. Specifically, we may:
We will make reasonable efforts to provide you with appropriate notice of such actions. However, there may be instances where we are legally required not to provide such notice due to Applicable Law.
You agree and acknowledge that:
When we deactivate, suspend, hold, or restrict access to your TXG account or any part of the services provided by TXG:
If we receive credible information and have reasonable grounds to believe that any digital asset or fiat currency held in your account is stolen or acquired unlawfully, we may, at our discretion, place a restriction on your funds and your TXG account. Such a restriction may remain in place until we have sufficient evidence proving that your funds are legitimate and not obtained through unlawful means.
Residents of certain countries may only be able to access some TXG services, and these services may vary from time to time. If you travel to a location listed among our Prohibited Countries, access to TXG services may be blocked. You must not attempt to circumvent any such restriction, including by using a virtual private network (VPN) to alter your IP address.
The intellectual property rights associated with TXG, including but not limited to its technologies, software, algorithms, and proprietary information, shall remain the sole property of TXG.
For the duration of these Terms, or until your access to the TXG Services is suspended or terminated (whichever occurs first), we grant you a non-exclusive, non-transferable license to use the TXG intellectual property, excluding trademarks, solely as necessary to receive the TXG Services. This license is granted for non-commercial personal use or internal business purposes, in accordance with these Terms.
You hereby grant us a perpetual, irrevocable, royalty-free, worldwide, and non-exclusive license to use any intellectual property you provide ("User IP") to the extent that it:
The license granted by you under this clause includes our right to sub-license your User IP to third parties as required to enable TXG and its affiliates to provide you with the TXG Services or any portion thereof.
Any intellectual property created by TXG ("Created IP") shall automatically vest in TXG upon its creation.
You hereby assign to us (and agree to ensure that any agents, representatives, or contractors assign) all present and future rights and interests in the Created IP with full title guarantee. This assignment includes the transfer of all intellectual property rights and interests that may arise in the future. If requested, you agree to (and will ensure that any agents, representatives, or contractors will) sign and execute all necessary documents and perform any acts required by us to perfect the assignments under this clause, without any charge to us.
You acknowledge and agree that:
We reserve the right, at our sole and absolute discretion, to remove, modify, or reject any content that you submit, post, or display on the Platform or the Sites (including any User Material) for any reason. We may take any actions we deem appropriate, including but not limited to issuing written warnings, removing User Material, seeking damages or other monetary compensation, suspending or terminating your TXG account, or restricting your access to the Platform and/or the Sites. We also reserve the right to prohibit you from any future use of TXG Services.
You consent to our recording of any communications, whether electronic, by telephone, video call, or other means, that occur between you and us in relation to these Terms. Such recordings may serve as evidence of the communications between you and us. You agree that telephone conversations and video calls may be recorded for purposes including, but not limited to, responding to inquiries, ensuring compliance with applicable laws, improving our services, and providing customer support.
By opening a TXG Account or engaging in any Transactions, and without prejudice to any other restrictions or limitations set forth in these terms, you agree that you and any Permitted User will not:
You hereby waive any right to bring any claim, dispute, or controversy against TXG as a class, collective, representative, or mass action, whether through arbitration or otherwise. Any claim you bring must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or mass proceeding.
The arbitrator shall have no authority to hear or arbitrate any class, collective, representative, or mass action, nor to consolidate or join claims of other persons or parties who may be similarly situated. Should this class action waiver be deemed unenforceable, the entirety of the arbitration agreement shall be null and void.
Notwithstanding any other clause in these Terms, this class action waiver shall survive the termination of these Terms.
You hereby waive any right to bring any claim, dispute, or controversy against TXG as a class, collective, representative, or mass action, whether through arbitration or otherwise. Any claim you bring must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or mass proceeding.
The arbitrator shall have no authority to hear or arbitrate any class, collective, representative, or mass action, nor to consolidate or join claims of other persons or parties who may be similarly situated. Should this class action waiver be deemed unenforceable, the entirety of the arbitration agreement shall be null and void.
Notwithstanding any other clause in these Terms, this class action waiver shall survive the termination of these Terms.
a. The headings and numbering of clauses are provided for convenience only and do not influence the interpretation, precedence, or meaning of any clause or sub-clause within these Terms.
b. The terms "include" and "including" are to be understood as "including without limitation."
c. Any commitment to perform or refrain from performing an act shall be construed as including a commitment not to allow or tolerate the performance of that act.
d. Words in the singular form shall be interpreted to include the plural form and vice versa, and words referring to any gender shall include all genders.
e. Any reference to a document pertains to that document as it may be amended, varied, or updated from time to time, provided such changes do not breach these Terms or the document itself.
f. In case of any conflict between these Terms and other referenced documents the following hierarchy of precedence shall apply:
g. Unless the context specifically requires otherwise, the following terms shall have the meanings assigned to them within these Terms.